AVAILABLE FOR FREELANCE WORK
Hi! I'm Maira Kondo.
New York-based Designer with ten years of experience leading and designing new digital products.
How to boost a Life Insurance Marketplace
Just 5% of the contracts were made by the XP platform (HUB). We depended on the partners to access our own data/ numbers. That's why we decided to invest in our marketplace, and for sure, to increase the number of Life Insurance contracts.
Launching a new product: XP Life Insurance
The opportunity to grow was made: the COVID-19 pandemic increased the demand for Life Insurance. So XP Inc. decided to build its own Life Insurance, looking to reach different public targets in the market.
Rebuilding purchase disputes in credit card apps
450K occurrences per month of purchases and which of them took up 120 days to be solved. The team reviewed all the processes, including the digital one, to improve the system and user satisfaction.
New internal platform in white label solution
Itaú Unibanco calls this a "future credit card" because it's a service offered to any partner that wants to have its own credit card, from the customer app to a whole purchase processing system and back office platform.
Connecting students and music teachers
A freelance job, the Lesson Home project was a pitch for investors. It wanted to show the potential of a solution that could connect students and music teachers through an online platform.
Consortium in a simple experience
This product has many details and rules to understand before hiring it by ourselves, and these informations weren't clear on the Itaú Unibanco website. The main challenge was to simplify the experience and user journey.